In compliance with Mexico’s Federal Law of Protection of Personal Data in Possession of Individuals, www.citycarrental.com is responsible for the processing of your personal data.
Data collection and means of obtaining
The information that the user provides voluntarily must be true, www.citycarrental.com is not responsible if the user-provided incorrect or false information. The information is collected and stored by www.citycarrental.com at the moment of making a reservation with us via internet, telephone, in one of our counters or offices or by any other means.
The means by which the user's data will be obtained will be
Full name, sex, home and conventional address, home, office and cell phone numbers, e-mail address, telephone number, address, autograph signature, RFC or CURP, use preferences and financial data such as Credit card number, name of the card holder, expiration date, security code and any other information that may be necessary to complete the reservations requested by you. In this same sense, it is important to mention that in order to process the reservations and sales made with us, the banking and credit card information you provide may be shared with American Express Corporation, Master Card or VISA to make the corresponding charges, www.citycarrental.com reserves the right to disclose personal information provided via telephone or online in the following cases:
Use of the requested information
www.citycarrental.com will use your personal data to speed up the process of vehicle reservation, to provide the services and products requested, to monitor, update, cancel, notify about new products or services related to those already contracted, modify or confirm the service contracted; for promotional purposes; for financial and credit purposes, to comply with obligations to our customers; to evaluate the quality of service; and, to conduct surveys on preferences and consumption habits.
Data transfer, national and international
Your personal data may be transferred and/or shared with: business partners, affiliates, suppliers, financial, banking, and credit institutions to confirm your reservations and to comply with this Privacy Notice.
Exercise of ARCO Rights (Access, Rectification, Cancellation, Opposition)
You have the right to request access to your personal data at any time in order to know the situation of the same; rectification in case these are incorrect or outdated; cancellation of the data when it is your consideration that they are not used for the purposes established in this Privacy Notice; or opposition to the treatment of your personal data with respect to any of the purposes established in this Privacy Notice and you must clearly express, with respect to the personal data that concern you.
Right to revoke your consent to the processing of data
In accordance with the Federal Law on the Protection of Personal Data in Possession of Individuals, approved on April 13, 2010 in Articles 3, Sections II and VII, and 33, as well as the denomination of Chapter II, of Title Two, of the Federal Law on Transparency and Access to Public Government Information and in the event that you wish to remove your personal data from our database, you have the right at all times to revoke the consent granted for the processing of your personal data, with the purpose of ceasing to make use of them.
In order to exercise this right, you must submit a written request in Spanish to the following e-mail address: email@example.com.
This writing must contain the following points: Full name with surnames, copy of official identification, e-mail address, or physical address designated for notifications and some contact telephone number.
It must clearly and precisely describe the personal data with respect to which it is sought to exercise some of the ARCO rights.
Within a period of 20 working days from the reception of your request of revocation, we will give you an answer about the origin of the same one, by means of e-mail directed to your person sent to the e-mail address that has been indicated or a letter will be sent to the physical address that you have indicated.
We understand the importance of information security and the techniques needed to protect information. We protect your data by using technical and administrative security measures that reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the security measures we use are firewalls and data encryption, physical access controls to our data centers, and authorization controls for access to information. However, no data transmission over the Internet is completely secure, and therefore www.citycarrental.com cannot guarantee that processing of your personal data will be free from damage, loss, alteration, destruction, or unauthorized use, access, or processing. www.citycarrental.com makes reasonable efforts to ensure that the information on our website is accurate and up-to-date. However, the information may contain factual or typographical errors and www.citycarrental.com makes no warranty as to the accuracy of the information. www.citycarrental.com may change the information on its website at any time without notice.
Changes to this Privacy Notice
The modifications or updates that are made will be published on the website https://www.citycarrental.com and will become effective at the time they are published.
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